Terms & Conditions

You agree to use The Shredquarters Twickenham's facilities in accordance with the company’s Terms and Conditions as set out in this email. The terms and conditions in this email supersede those elsewhere unless an update is provided in the meantime.

You participate in classes and personal training sessions entirely at your own risk and should seek medical advice should you have any concerns. The Shredquarters Twickenham accepts no responsibility for any lost or stolen property at our premises.

Membership Fees

The joining fee is taken with immediate effect and the first weekly or monthly membership is taken on the first day of your membership as agreed upon joining.

Please note that your membership is for a minimum of twelve-weeks (unless you are taking part in a shorter-term promotional offer). For weekly contracts, payments are taken weekly in advance on the same day each week. For monthly contracts payments are taken in advanced on the same day of each month.

If you have a Basic Membership, the day the payment is taken also corresponds to the day your class credits reset. You cannot roll-forward credits to the next week or month if unused.

From time to time, we may need to increase the price of the membership. We will give you at least one full month's notice of any price increase and when it will take effect. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions.

Membership Cancellation

To cancel, 4 weeks written notice from your next payment date is required which must be sent to: twickenham@theshredquarters.co.uk.

Freezing memberships

In exceptional circumstances, a membership can be paused (for example serious injury or illness). In such circumstances, a written doctors note must be provided for proof of injury or illness. Memberships can be frozen for a minimum period of 4-weeks.

A paused membership cannot take place in the first eight weeks of your membership. Memberships cannot be frozen during your notice period. Please note that a £5 weekly fee will apply for paused memberships.

Any changes to memberships must be requested in writing to twickenham@theshredquarters.co.uk. Any changes to your Membership option restarts the 12-week contract period.

Class Booking Policy

Classes can be booked up to 2 weeks in advance and until the class start time. You are required to book yourself into the class prior to the class starting otherwise you risk being turned away.

Should you be unable to attend, you are required to cancel a minimum of 2 hours before the class start time otherwise you will lose your class credit (if applicable) and may be subject to a no-show fee of £5.